Introduction
In these days of flattened organisational structures, empowerment and matrix management, effective communications with one or more bosses is a crucial skill. When two managers require you to give their needs priority, how do you negotiate with them? When your boss overloads you with unrealistic deadlines, how do you stay effective and maintain the relationship? These are the type of questions that the programme addresses. The programme is suitable for everyone with a boss who feels they need more skills in making their empowerment stick and in heralding the management of their own workloads.
Learning Outcomes
On successful completion of this programme, participants will be able to:
Clarify their job role and refine their deliverables
Seek win / win solutions to potential conflict
Challenge requests and maintain rapport
Apply assertive tools and techniques
Manage priorities
Challenge the status quo
Programme Content This programme will cover all the essential skills necessary to work effectively with more senior managers. Participants will learn how to turn conflict into mutually achievable outcomes, how to maintain productive working relationships and ultimately how to establish themselves as supportive yet assertive team members
