Introduction
A key skill in developing effective and successful working relationships is to be able to behave assertively without being overtaken by inappropriate emotional responses. We all risk falling into the negative traps of submissiveness at one end of the scale and aggression at the other. Each of these leaves us in a negative position and almost always precludes win – win.
This programme gives people the powerful and positive option of assertiveness and the skills to use it wisely. The ability to be assertive is key to effective human interaction at all levels and in all situations.
Learning Outcomes
On successful completion of this programme, participants will be able to:
Choose between assertive, aggressive and passive behaviours
Address unwanted behaviour in others
Give and receive criticism assertively
Say “NO” appropriately
Make a request or give an instruction clearly
Manage situations of conflict
Negotiate effective compromise
Programme Content
The programme defines assertiveness and other behaviours and considers the advantages of assertive behaviour for both the individual and the organisation. This programme is appropriate, whether submissiveness or aggression is the issue. The emphasis is on both personal needs and the needs of others and seeking win-win solutions to issues and conflict.
Transactional Analysis is introduced as a model to explain different behavioural viewpoints and the benefits of objectivity. At the behavioural level, the programme encourages participants to review their verbal and non-verbal skills
