Introduction
Harassment and bullying has always been with us. However, it now appears to be on the increase simply because of the growing awareness of the detrimental affects it has on all of those involved and the cost to the organisation. The recent clarification of the concept of fairness has affected the way in which we respond to harassment and bullying and it is vital for managers to be fully aware of the law relating to this, to recognise the early stages of this unwanted behaviour and to, ideally, take preventative measures.
Learning Outcomes On successful completion of this programme participants will be able to:
Define what constitutes harassment in the workplace
Explain the law relating to harassment and bullying in the workplace
Describe the effect of harassment, bullying and discrimination in the workplace
Demonstrate the process and behaviours necessary to deal with a situation should it arise
Differentiate between the various types of harassment especially sexual and racial harassment
Programme Content
Defining harassment: what can constitute harassment?
What prevents people complaining
The law
The difference between bullying and harassment
The consequences of harassment for the organisation and the harasser
The manager's role in dealing with complaints and issues
