Course Structure In company Training Course Can be tailored to suit your needs and number of days can be as required Average daily training rate @ £1850 plus VAT (£2173.75) per training group Please contact Tom Owen on 0845 658 0654 for more details   If you are looking for individual training please click here or call Maxine or Patricia on 0845 658 0654 Managing tough situations As the organisation competes in an increasingly frenetic environment, the essence of strong management is to be effective in dealing with the tough situations – discord with employees, meetings which stray off course, bringing together groups in opposition, individual performance problems, absenteeism, negative attitudes etc. Without appropriate support, guidance and training, the manager can easily lose focus, waste resource and exacerbate the problem. This blended three day programme aims to help delegates explore their options for handling a range of difficult, but typical, scenarios.

Who should attend?

• middle and senior management
• those who have a significant team management role and who are reliant upon effective communication

Objectives

By the end of the programmes delegates will be able to:

• define techniques which make communication with others clear and unambiguous
• prepare a plan for dealing with problems typically affecting working life
• explain how meetings can be managed and influenced towards positive outcomes
• deal with groups in opposition
• apply proven methods for enhancing individual performance

Programme Content

Recognising and defining "tough" situations

• individual performance or attitude going ‘off-line’
• conflict in meetings or group sessions
• civil war between groups or functions
• problems with third parties eg public bodies

Planning to counter the "tough" situations

1. appropriate policies, procedures and practices
2. making messages simpler and clearer
3. dealing with problems quickly

Principles underpinning "win-win" solutions

• thinking "in the shoes" of the other party
• structuring your interactions with others
• anticipating change

Successful meetings management

• clarity of purpose and objective
• chairing meetings effectively
• handling emotional contribution and questions
• managing conflict between audience members

Bringing order out of civil war

• warring factions - desired outcomes
• building a collaborative framework
• a new constitution for moving forward

Managing individual encounters

• SDI – influencing behaviour styles
• constructive criticism
• encouraging more responsibility taking
• dealing with performance problems and awkward attitudes

Problems with third parties

• our impact and that of others
• forging relationships with third parties
• being prepared to take action

Action plan for increased effectiveness