Course Structure In company Training Course Can be tailored to suit your needs and number of days can be as required Average daily training rate @ £1850 plus VAT (£2173.75) per training group Please contact Tom Owen on 0845 658 0654 for more details

If you are looking for individual training please click here or call Maxine or Patricia on 0845 658 0654

Who should attend?
All those who are responsible for and contribute to improving productivity without compromising quality or employee and customer satisfaction.

Objectives

By the end of the course participants will be able to:

• recognise the dynamic of their organisation’s present culture and how it needs to change to support high performing teams
• devise a management process to focus and co-ordinate team activity
• create and manage high performing teams effectively

Programme Content

Culture

• identifying the gaps which need to be bridged
• creating the right culture
• involving the right people
• developing teams to become ‘empowered’
• getting management buy-in
• re-deploying those who do not ‘fit’
• reviewing/adapting resources

Route to high performing teams

• developing vision and strategy
• stages of team formation
• defining goals and objectives
• the scope and limits of autonomy
• individual and team roles
• developing the meeting and communication processes
• managing work processes

Tools and techniques

• problem solving
• finding and implementing best practice
• mapping and improving workflow
• managing group dynamics
• building working relationships
• liaising up, down and across
• interpreting data
• planning and organising work activities
• monitoring and reviewing outcomes
• recognising and rewarding success

Benefits to your organisation

• higher efficiency and long term cost saving
• empowered groups
• organisational learning
• increased internal and external customer satisfaction
• quicker, focused response to market forces