Course Structure In company Training Course Can be tailored to suit your needs and number of days can be as required Average daily training rate @ £1850 plus VAT (£2173.75) per training group Please contact Tom Owen on 0845 658 0654 for more details   If you are looking for individual training please click here or call Maxine or Patricia on 0845 658 0654 Managing People Effectively Individuals experience their work from a personal perspective. This blended programme is designed to develop a manager’s ability to recognise and cater successfully for a variety of staff needs, so that the potential of each individual is realised.

Who should attend?
Managers and senior staff who wish to develop their people skills, with particular emphasis on dealing effectively with the individual. The course assumes that participants will draw on their own management experience and focus on issues of particular importance to them.

Objectives

• recognise different management styles, understand how they affect others, analyse their own style and map out their development as leaders
• identify the working styles of others, what they contribute, and be able to cater for the needs of the individual
• identify a variety of methods for harnessing the potential of individuals to develop staff commitment and performance
• handle sensitive and difficult situations appropriately
• develop an action plan for implementation in the workplace
  

Programme Content

Building effective working relationships

• management responsibilities to the individual
• developing management flexibility
• avoiding the pitfalls of reactive management

Techniques for getting the best performance from staff

• influencing a sense of commitment, enthusiasm and initiative
• developing people through the work they do
• helping the individual to assess problems and find workable solutions
• praising achievement
• how to give criticism constructively

Reviewing and improving performance

• understanding the purpose and benefits of performance reviews
• preparing for and conducting motivating meetings
• planning development action
• following up

Managing people through change

• identifying the need for change
• understanding how change affects people
• helping people accept and adapt to change

Managing the difficulties

• dealing with sensitive issues
• resolving conflict

Action planning for personal development