Course Structure In company Training Course Can be tailored to suit your needs and number of days can be as required Average daily training rate @ £1850 plus VAT (£2173.75) per training group Please contact Tom Owen on 0845 658 0654 for more details   If you are looking for individual training please click here or call Maxine or Patricia on 0845 658 0654 Assessing and improving departmental performance Many organisations, large and small, in the public, private and voluntary sectors are striving for greater efficiency and performance with the same or fewer resources. Most have undertaken a wide range of initiatives in their drive for continuous improvement. Some, for example, have attained recognition from Investors in People or CharterMark, or have gained ISO registration. This requires managers to have a wide range of knowledge of new ideas and approaches in order to successfully manage change. Many organisations, large and small, in the public, private and voluntary sectors are striving for greater efficiency and performance with the same or fewer resources.

Most have undertaken a wide range of initiatives in their drive for continuous improvement. Some, for example, have attained recognition from Investors in People or CharterMark, or have gained ISO registration. This requires managers to have a wide range of knowledge of new ideas and approaches in order to successfully manage change.

Who should attend?
Middle, departmental and change managers involved in the implementation of business plans.

Objectives

• explain the business planning process
• recognise the role of the manager as a leader
• develop and prioritise SMART objectives for the department
• develop and implement the department business plan
• develop people for change
• use effective tools and techniques to improve and monitor performance
  

Programme Content

The business planning process

• understanding corporate planning
• strategic goals and objective setting
• communicating the business plan

The role of the manager

• role model behaviours of a leader
• managing by fact

Setting objectives

• defining your objectives
• setting SMART objectives
• assessing current department performance
• selecting the important priorities
  

Business planning

• the planning process
• constructing the departmental plan
• measures for success

Engaging the people and getting buy in

• communicating the plan
• assessing the development needs
• coaching for success

Tools and techniques for improvement

• process improvement
• problem solving
• inter-departmental teamwork
• benchmarking

Developing a checklist for action in your own department