Introduction
The first level supervisor or team leader encounters a special challenge. Usually, they still have a certain responsibility for some 'hands-on' activity and personal output, but are now required in addition to spend time co-ordinating the work of a team. This programme helps participants define their skills to ensure they get a strong management and leadership foundation.
The programme comprises three Modules, which are held at approximately monthly intervals to enable participants to actively apply their learning to their workplace environment.
Module 1 Team Leadership and Management Role, Time and Priority Planning, Coaching & Instruction Delegation
On successful completion of this Module, participants will be able to:
Clarify & define their role and responsibilities
Describe and define leadership as a set of skills, rather than as a personal style
Identify the essential foundation skills of the role
Identify the key elements of leadership
Set themselves and others empowering outcomes
Plan effectively and realistically
Set goals and schedule action plans
Identify their personal "time thieves"
Pinpoint strategies for reducing "time thieves"
Use the resources of others to achieve more in less time
Explain the key benefits of delegation
Uncover and overcome the barriers to delegation
Define the difference between task allocation and true delegation
Apply a structured step-by-step approach to delegate effectively
Module 2 Motivation, Communicating and Influencing
On successful completion of this Module, participants will be able to:
Analyse the motivation levels and the motivational drives of themselves and others
Highlight the key motivators which push/pull behaviour
Identify appropriate levers to motivate a team or a specific individual
Address issues of de-motivation in themselves and others
Take action to improve motivation levels
Listen actively
Use questioning skills to control interactions
Recognise non-verbal signals in self and others
Build rapport based on respect and mutual outcomes
Identify assertive, aggressive and passive behaviours
Ask assertively for specific action or behaviour change
Say "no" firmly and without aggression
Make a case persuasively to influence others
Negotiate agreement between conflicting viewpoints
Address unwanted behaviour in others
Manage and mediate in situations of conflict
Use interpersonal skills and techniques to achieve personal or team outcomes
Module 3 Managing Performance, Coaching and Instruction
On successful completion of this Module, participants will be able to:
Buy into the purpose and process of an appraisal process
Willingly use an appraisal system in order to gain optimum performance and development
Assess people's performance fairly and objectively
Manage the appraisal interview effectively
Identify methods to manage all levels of performance
Give constructive feedback to enhance or improve performance
Set effective performance measures and standards
Design and agree effective action and development plans
Complete appraisal documentation fully, constructively and on schedule
Commit to holding regular one-to-one follow-up sessions with team members
Establish their own and other's learning styles
Define learning objectives
Assess a learner's existing skill level
Prepare and deliver effective instruction
Plan a coaching session
Deliver coaching to enhance and empower learning
Tailor delivery of coaching to match learner's style
Elicit and give constructive feedback on performance
Review the effectiveness of coaching
Support the transfer of new skills to the job
Programme Content This programme covers the key foundation skills of effective supervision and begins by a close scrutiny of the role of the supervisor / team leader. When delivered in-house the programme can be tailored to exclude certain modules, depending on the organisational need.
