Course Structure In company Training Course Can be tailored to suit your needs and number of days can be as required Average daily training rate @ £1850 plus VAT (£2173.75) per training group Please contact Tom Owen on 0845 658 0654 for more details

If you are looking for individual training please click here or call Maxine or Patricia on 0845 658 0654

Supervising people effectively The supervisor/team leader’s responsibilities include concern for the individuals within their working group. Each person is different - with a different set of characteristics and needs. The role therefore requires a particular knowledge and set of skills for ensuring the welfare and development of individuals without which the group cannot function to its full potential. This course focuses on those areas of specific involvement for the supervisor/team leader and begins the development of the necessary skills.

Who should attend?
This course assumes that participants are conversant with the nature and scope of supervisory responsibility (as outlined in the New Supervisor/Team Leader course). It focuses on the skills required to effectively deal with issues related to individuals’ performance, development and welfare.

Objectives

By the end of the programmes delegates will be able to:

• use effective communication skills when dealing with individuals in a variety of different circumstances
• recognise and address individuals’ development needs
• identify practical solutions for dealing with difficult and sensitive situations
• recognise their role and responsibilities within the appraisal system
• understand the legal framework within which they exercise their responsibility

Programme Content

Recruitment

• general principles of recruitment
• what a good induction programme should contain
• how the Supervisor/Team Leader contributes

Building relationships

• respecting confidentiality
• barriers to communication
• communication process
• the power of verbal and non-verbal signals
• making the message clear
• getting feedback
• recognising and harnessing individual differences and potential

Dealing with the needs and development of staff

• understanding human needs
• assessing performance against standards
• the principles of giving feedback
• how to give praise
• how to give constructive criticism
• delegating tasks: developing the individual
• coaching your staff
• dealing with individuals’ problems

Staff appraisals

• purpose of appraisals
• benefits to the individual, supervisor/team leader and organisation
• the appraisal interview in practice

The legal framework

• contracts of employment
• disciplinary matters: getting it right
• grievances – the causes and ways to resolve them
• statutory rights of employer and employee
• main provision of Health and Safety at Work legislation
• assessing potential hazards in the workplace

Action Plan