Course Structure In company Training Course Can be tailored to suit your needs and number of days can be as required Average daily training rate @ £1850 plus VAT (£2173.75) per training group Please contact Tom Owen on 0845 658 0654 for more details

If you are looking for individual training please click here or call Maxine or Patricia on 0845 658 0654

New Supervisor / Team Leader The decision to promote a member of staff to a position of supervisory responsibility for the work group is often based on their effectiveness in the current role. Whilst experience and skill are invaluable in maintaining standards of work, they do not prepare supervisors/team leaders for the additional responsibilities they will face. This course helps participants make the transition from being one of the team to becoming its first line leader, examines the scope and responsibilities of the role, and introduces them to the principles and skills of effective supervision.

Who should attend?

Newly appointed supervisors/team leaders and those who wish to progress into the post.


Objectives

By the end of the programmes delegates will be able to:

• make the transition from team member to team leader, identify their areas of responsibility and scope of authority
• effectively carry out the role of liaison between management and staff, and maintain channels of communication with peers
• manage the department’s material and human resources to maximise output
• make effective decisions when prioritising activities and allocating tasks
  
  

Programme Content

Making the transition from team member to leader

• management structure - how the supervisor/team leader fits in
• difficulties, dilemmas and how to overcome them

Roles, responsibilities and authority

• difference between management and supervisory functions
• what the job contains – analysis
• key requirements of the function
• roles and responsibilities
• meeting business objectives
• developing relationships to meet business objectives
• recognising the need for confidentiality

Authority

• authority - what it means
• formal and discretionary authority
• liaising with management - when and how

Managing the work group

• how an effective team works
• what the supervisor can do to build effectiveness
• leadership style - directive and supportive activities

Assessing and improving performance

• setting objectives
• working to standards
• criteria for effective performance standards
• methods of assessing and improving performance

Solving problems and making decisions

• the need for a systematic approach
• the Five Point Plan

Principles of using time well

• establishing priorities
• eliminating ‘time stealers’

Importance of effective communication

• identifying the need
• communication model
• communication barriers
• principles of effective communication

Action plan