Introduction
Beyond junior level, managers are increasingly moving away from “hands on” involvement in the core activity of their departments. Instead their responsibility is more and more for results achieved through optimising the output of their teams.
This programme is designed to build managers’ skills in the critical areas of relationships, performance, influence and change.
Learning outcomes
On successful completion of the programme, participants will be able to:
clarify and define their role and responsibilities as managers of output within their organisations;
review the strengths, vulnerabilities and impact of their personal management style preferences;
apply practical techniques to manage effectively:
change
performance
teams
conflict
relationships
influence
Programme content Is the manager a leader or a doer? Leadership and management styles. Personal style questionnaire and analysis. Impact of personal style on individuals, the team, the organisation.
Six Skillsets for Excellence:
Skillset One: Managing Relationships
Models for constructive interaction, what makes people tick, “soft” skills, “games people play”, understanding personality, difficult relationships and how to make them workable, emotional intelligence.
Skillset Two: Managing Teams
Leadership styles and teambuilding. Team roles and preferences. How teams interact, how they gel. Strategies for building and maintaining teams. Synergy. Symptoms and causes of conflict. Resolving conflict.
Skillset Three: Managing Change and Stress
Change and the accelerating pace of change; managing inevitable ambiguity, coping with uncertainty; stakeholder analysis; strategies for announcing change; convincer patterns; harnessing change-related stress as positive energy.
Skillset Four: Managing Influence
Making a case persuasively. Influencing patterns, belief, trust, conviction and authority. Influencing models and strategies. Influencing styles. The language of influence, body language and influence. Managing argument, debate and objections.
Skillset Five: Managing Conflict
Sources and types of conflict. One-to-one conflict and group/team conflicts. Conflict in meetings. Disruptive behaviours, challenging behaviour, conflict over facts, opinions or values. Building consensus. How to negotiate agreements that work. Building an atmosphere of trust and mutual respect. Managing clashes of personality. The art of mediation.
Skillset Six: Managing Performance
Optimising the productivity of every team member. Setting and agreeing standards, re-assessing job profiles, managing by objectives. Goals and targets that work. Recognising and motivating high achievers, managing poor performance constructively. Developing potential – assessing skills gaps and development needs, coaching and development plans. Cost effective development solutions.
