Introduction
In today's fast moving business environment, effective communication has become ever more important. Whilst electronic mail and word processing have vastly simplified and increased the speed of communication, the ability to produce clear, concise documents, couched in appropriate tones and written in acceptable English remains an important skill. Managers have to communicate to many different people, both internal and external to their organisation: to their teams, their bosses, their customers and their suppliers. The style of managers' written communications will often add to the overall impression that people have of them so it is important that managers are confident writers. The aim of this course is to provide participants with the skills and techniques to build this confidence.
Learning Outcomes
On successful completion of this programme, participants will be able to:
Identify the stages of production for letters, memos, emails and reports
Use the techniques of brainstorming and/or mindmapping
Effectively structure business letters, memos, emails & reports
Write letters, memos, emails & reports that achieve their purpose
Present information and data in acceptable formats
Use appropriate language and avoid jargon
Apply basic grammatical rules of written English
Overcome personal obstacles to business writing
Programme Content Participants define the various purposes of written documents and determine how this affects the style and structure of the documents.
Technically, the programme covers the different structures and layouts of letters, e-mails and reports, language and common grammatical errors. In terms of style, it encourages participants to put themselves in the shoes of the recipients and write accordingly. At a personal level, it challenges participants to surface any personal blocks to writing and helps them to address these.
Contact Us
John Seymour Associates
Newminster House
27 – 29 Baldwin Street
Bristol
BS1 1LT
