This course deals with why knowledge management is critical to business success, how it needs to be applied and how to successfully implement it.

Learning Outcomes
On successful completion of the programme participants will be able to:

• Identify critical areas of knowledge within their businesses
• Identify who holds that knowledge and how
• Establish where, when and with whom knowledge needs to be shared
• Design and implement appropriate knowledge management tools
• Recognise where and how business benefits will accrue from effective knowledge management

Programme Content
This programme looks at knowledge management from two main starting points - the risks of losing knowledge and the benefits of sharing knowledge. It deals with different types of knowledge based assets and covers effective tools to both enhance knowledge and to facilitate knowledge sharing.

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John Seymour Associates
Newminster House
27 – 29 Baldwin Street
Bristol
BS1 1LT