Introduction
Continuous Improvement is a common theme in most organisations today. There are many different methods on offer but what will work for your organisation? This programme is about finding the right way for your people to lead performance improvement in your organisation.

Learning Outcomes
On successful completion of this programme, participants will be able to:

• Define and map-out basic business processes
• Identify the key elements of a business process
• Establish the requirements of process customers and suppliers
• Identify the likely leverage points for improving performance in their areas of responsibility
• Explain the main different types of Continuous Improvement Processes
• Establish plans for analysing business processes for areas of improvement
• Recognise the difficulties in creating improvements and list potential barriers to performance improvement in their areas of responsibility
• Prioritise improvement potentials against benefit and achievability criteria
• Choose the appropriate strategy for implementing improvement

Programme Content
As a background, the programme offers an overview of different performance improvement processes such as Kaisen, Suggestion Schemes, Six Sigma, BPR, Lean Manufacturing and others. More significantly, participants experience a manual approach to mapping their own business processes, critiquing them and the systems that support them: they then consider how they impact on business performance using the Capacity Concept - the difference between work and waste. We use a Customer Satisfaction model that establishes the requirements that the customer (internal or external), has of any process and the requirements a process has of any supplier.

As part of the programme, participants undertake a between sessions project that enables them to apply their learnings to real work issues and receive subsequent feedback

	Call us now on 0845 658 0654   or: step 1: Let us know your area of interest Choose a Course... Budgets Cashflow & Working Capital Management Commercial Awareness Consultancy Skills for Professional Advisors Continuous Improvement Customer Service 1 Customer Service 2 Finance for Non-Financial Managers Knowledge Management Marketing Principles Media - negotiating the minefield Problem Solving Project Management 1 - Essential Skills Project Management 2 – People Skills Project Management 3 - Analytical Tools Project Management 4 - Sponsoring Projects Strategic Objective Setting Writing Skills for Business Other step 2: Your contact details and enquiry name     *   work phone     * email      * ENQUIRY Mandatory Fields *

John Seymour Associates
Newminster House
27 – 29 Baldwin Street
Bristol
BS1 1LT