Introduction
Internal specialists often need to consult with their colleagues in the business to provide professional expertise, advice and services. Exploring their clients' requirements and offering solutions that are both practical and palatable, are vital skills in this role.

Learning Outcomes
On successful completion of the programme participants will be able to:

• Make professional first contact with internal clients
• Explore client needs thoroughly
• Establish mutual objectives
• Propose and discuss options
• Make the case for the optimum solution
• Field questions and handle objections
• Clarify actions and detail the plan

Programme Content
This course deals with the skills internal consultants need to develop or hone in order to successfully build working relationships and apply their specialist knowledge. .From starting a relationship to exploring needs, building a plan, implementing action and the appropriate follow-up the complete spectrum of an internal consultant's role is covered

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John Seymour Associates
Newminster House
27 – 29 Baldwin Street
Bristol
BS1 1LT