MaSh Training - Business and Finance - Communications & Interpersonal Skills

	Specific skills for business success.
	Translate the principles of good leadership into good practice .
	Achieving results through others.
	Developing a strong and dependable sales chain
	Clear messages, effective interactions.
	Workplace management of HR issues
	Taking charge of your own destiny.
	Influencing groups and training others.

Every industry has its specific skills, technical knowledge and qualifications. And there are further abilities and knowledge which are needed in almost all organisations. This suite of programmes the range of business skills we all need to master to different degrees, wherever we are working. The principles of customer service, finance, marketing, internal consultancy, project management and the other disciplines covered here apply in all situations.

Budgets	setting and controlling budgets
Cashflow & Working Capital Management	cash is king; letting it rule successfully
Client Relationship Management	developing and managing successfull relationships
Commercial Awareness	linking day-to-day activity to business goals
Consultancy Skills for Professional Advisors	how to operate in a consulting role
Continuous Improvement	applying improvement to any process
Customer Service 1	delivering customer service - moments of truth
Customer Service 2	the skills for managing customer service
Finance for Non-Financial Managers	the basics explained
Knowledge Management	capturing, and benefiting from, collective knowledge
Marketing Principles	undersatnding and applying marketing
Media - negotiating the minefield	effective handling of press, TV and radio
Problem Solving	beyond fire-fighting
Project Management 1 - Essential Skills	a foundation for project management
Project Management 2 – People Skills	the vital interpersonal skills for successful project management
Project Management 3 – Analytical Skills	the right analytical tools for the job
Project Management 4 - Sponsoring Projects	developing project sponsor skills to help project mangers succeed
Strategic Objective Setting	Cascading strategic objectives through the organisation
Writing Skills for Business	for internal or customer focussed documents

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John Seymour Associates
Newminster House
27 – 29 Baldwin Street
Bristol
BS1 1LT

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